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Frequently Asked Questions

Frequently Asked Questions

  1. What type of file do I need to provide for my Stencil?
  2. How do I send my Stencil file to QuickStencil?
  3. How can I contact you?
  4. How do I know if ordering online is secure?
  5. Can I determine my shipping charges before placing an order?
  6. How can I track the status of my order?
  7. Does my computer need to accept cookies to shop on QuickStencil.com?
  8. Can I return or exchange my purchase if I don't like it?

Answers...

  1. What type of file do I need to provide for my Stencil?

    The preferred file format is Gerber RS-274X . We can also accept CAD files (e.g. DXF or DWG formats).

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  2. How do I send my Stencil file to QuickStencil?

    The preferred method is to upload the file using the File Upload page in Your Account.

    Note: You can send your file as an email attachment, but this method is less reliable both because of large file sizes and spam filtering.

    For our email address, please go to the Contact Us page.

    Tip! Consider using a file compression program to reduce the size of your file before uploading or sending it (commonly referred to as "zipping" or "stuffing" the file).

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  3. How can I contact you?

    Click on the Contact Us link in the Customer Service menu.

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  4. How do I know if ordering online is secure?

    Pages on our website that contain confidential information, such as the user sign-in or credit card payment pages, are secured with strong 128/256 bit encryption - industry standard with trusted digital SSL certificate authentication and encryption.

    How do you know if a particular page is safe? Look for the "lock" icon that most web browsers will display to indicate that the web page you're viewing has been properly encrypted by SSL.

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  5. Can I determine my shipping charges before placing an order?

    Yes! As soon as you place an item in the Shopping Cart, you can click the Shipping Rates button. We'll just ask for your zip code.

    Unlike many other websites, we won't make you go through the entire checkout process before showing you the shipping charges.

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  6. How can I track the status of my order?

    Under Your Account, click Order History

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  7. Does my computer need to accept cookies to shop on QuickStencil.com?

    Yes. This is as a standard method used by many eCommerce websites to provide the features you've likely become accustomed to. Please review our Privacy Policy for more information about cookies.

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  8. Can I return or exchange my purchase if I don't like it?

    Please contact us via email.

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